Jiancheng Wang
3 papers · 2019–2020 · 2 venues · across top CS/AI venues
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Achievements
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Conference Polyglot · Bronze
🌉
Interdisciplinary Bridge · Silver
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Taxonomy Completionist
(12)
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Hot Topic Early Bird
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Trend Setter
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Research topics
Keywords
customer service dialogue
(2)
sentiment analysis
(1)
sentiment classification
(1)
policy learning
(1)
hierarchical reinforcement learning
(1)
multiple instance learning
(1)
dialogue system
(1)
customer service
(1)
aspect sentiment classification
(1)
utterance representation
(1)
document-level sentiment
(1)
document-level analysis
(1)
dialogue sentiment analysis
(1)
customer satisfaction analysis
(1)
context matching mechanism
(1)
clause selection
(1)
satisfaction classification
(1)
topic-aware learning
(1)
multi-task learning
(1)
context clue matching
(1)
Papers
Sentiment Classification in Customer Service Dialogue with Topic-Aware Multi-Task Learning
AAAI 2020
Human-Like Decision Making: Document-level Aspect Sentiment Classification via Hierarchical Reinforcement Learning
EMNLP 2019
Using Customer Service Dialogues for Satisfaction Analysis with Context-Assisted Multiple Instance Learning
EMNLP 2019