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← Authors

Runze Liang

3 papers · 2020–2021 · 2 conferences · across top CS/AI conferences

Achievements

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+1 more ↓ 🌍 Conference Polyglot (2) 🌈 Renaissance Researcher (5) 🌉 Interdisciplinary Bridge 🧭 Keyword Pioneer 🐣 Hot Topic Early Bird
🐝 Cross-Pollinator (15)

Conferences

ACL (2) IJCNLP (1)

Top co-authors

Minlie Huang (3) Ryuichi Takanobu (3) Haiqing Chen (2) Ji Zhang (2) Feng-Lin Li (2)

Keywords

customer service (2) turn-level prediction (2) dialogue system (2) user satisfaction (2) reinforcement learning (2) dialog policy learning (1) role-aware learning (1) session-level label (1) reward decomposition (1) task-oriented dialog (1) multi-agent system (1) user satisfaction estimation (1)

Papers

Turn-Level User Satisfaction Estimation in E-commerce Customer Service ACL 2021 Turn-Level User Satisfaction Estimation in E-commerce Customer Service IJCNLP 2021 Multi-Agent Task-Oriented Dialog Policy Learning with Role-Aware Reward Decomposition ACL 2020