conftrace_

technical support

4 papers

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Co-occurring keywords · papers mentioning both

guidance extraction (1) support ticket (1) question quality improvement (1) deep parsing (1) ontology extraction (1) technical support domain (1) answer retrieval (1) neural network (1) text segmentation (1) abstractive summarization (1)

Papers

SupportNet: Neural Networks for Summary Generation and Key Segment Extraction from Technical Support Tickets ACL 2021 Improving Segmentation for Technical Support Problems ACL 2020 Question Quality Improvement: Deep Question Understanding for Incident Management in Technical Support Domain AAAI 2020 Semantic Parsing for Technical Support Questions COLING 2018