conftrace_

contact center conversation

2 papers

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Co-occurring keywords · papers mentioning both

causal search (1) cross-turn reasoning (1) error-aware prompting (1) entity value revision (1) large language model (1) causal search engine (1) discourse unit (1) contrastive ranking (1) entity extraction (1) topic modeling (1)

Papers

Entity Exchange in the Wild: A Diagnostic Study of LLM Based Real-World Conversational Entity Extraction ACL 2026 CauSE: Causal Search Engine for Understanding Contact-Center Conversations Interspeech 2023