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customer service automation

2 papers

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Co-occurring keywords · papers mentioning both

intention mining (1) customer service bot (1) behavioral trajectory analysis (1) retrieval-based question answering (1) fuzzy search (1) order identification (1) user intent prediction (1) intent prediction (1) contact center (1) product search (1)

Papers

“Are you calling for the vaporizer you ordered?” Combining Search and Prediction to Identify Orders in Contact Centers ACL 2021 AntProphet: an Intention Mining System behind Alipay's Intelligent Customer Service Bot IJCAI 2019