Co-occurring keywords · papers mentioning both
Papers
Beyond IVR: Benchmarking Customer Support LLM Agents for Business-Adherence
EACL 2026
Evaluating, Synthesizing, and Enhancing for Customer Support Conversation
AAAI 2026
Agent-in-the-Loop: A Data Flywheel for Continuous Improvement in LLM-based Customer Support
EMNLP 2025
ECom-Bench: Can LLM Agent Resolve Real-World E-commerce Customer Support Issues?
EMNLP 2025
Incremental Summarization for Customer Support via Progressive Note-Taking and Agent Feedback
EMNLP 2025
LLM-Friendly Knowledge Representation for Customer Support
COLING 2025
LLM-Guided Lifecycle-Aware Clustering of Multi-Turn Customer Support Conversations
IJCNLP 2025
Sentimatic: Sentiment-guided Automatic Generation of Preference Datasets for Customer Support Dialogue System
NAACL 2025
Dialogue Quality and Emotion Annotations for Customer Support Conversations
EMNLP 2023
NatCS: Eliciting Natural Customer Support Dialogues
ACL 2023
Dense Template Retrieval for Customer Support
COLING 2022
Findings of the WMT 2022 Shared Task on Chat Translation
EMNLP 2022
Action-Based Conversations Dataset: A Corpus for Building More In-Depth Task-Oriented Dialogue Systems
NAACL 2021
Agent Assist through Conversation Analysis
EMNLP 2020
Findings of the WMT 2020 Shared Task on Chat Translation
EMNLP 2020
Building Dialogue Structure from Discourse Tree of a Question
EMNLP 2018