conftrace_

customer service chatbot

4 papers

Explore in graph

Co-occurring keywords · papers mentioning both

question answering (2) multi-round conversation (1) conversational chatbot (1) session-level prediction (1) polite response generation (1) context matching (1) neural network (1) transformer encoder-decoder (1) multi-turn conversation (1) multi-task network (1)

Papers

DialogQAE: N-to-N Question Answer Pair Extraction from Customer Service Chatlog EMNLP 2023 PoliSe: Reinforcing Politeness Using User Sentiment for Customer Care Response Generation COLING 2022 Session-Level User Satisfaction Prediction for Customer Service Chatbot in E-Commerce (Student Abstract) AAAI 2020 Lingke: a Fine-grained Multi-turn Chatbot for Customer Service COLING 2018