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2017 IJCNLP IJCNLP 2017

NITMZ-JU at IJCNLP-2017 Task 4: Customer Feedback Analysis

Abstract

AbstractIn this paper, we describe a deep learning framework for analyzing the customer feedback as part of our participation in the shared task on Customer Feedback Analysis at the 8th International Joint Conference on Natural Language Processing (IJCNLP 2017). A Convolutional Neural Network (CNN) based deep neural network model was employed for the customer feedback task. The proposed system was evaluated on two languages, namely, English and French.

🌉 Interdisciplinary Bridge - Artificial Intelligence and Natural Language Processing

Authors

Somnath Banerjee, Partha Pakray, Riyanka Manna, Dipankar Das, Alexander Gelbukh

Topics

Deep Learning > Architectures > Neural Networks Natural Language Processing > Applications > Text Classification

Keywords

text classification convolutional neural network deep neural network customer feedback
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