Advanced Messaging Platform (AMP): Pipeline for Automated Enterprise Email Processing

AbstractUnderstanding and effectively responding to email communication remains a critical yet complex challenge for current AI techniques, especially in corporate environments. These tasks are further complicated by the need for domain-specific knowledge, accurate entity recognition, and high precision to prevent costly errors. While recent advances in AI, specifically Large Language Models (LLMs), have made strides in natural language understanding, they often lack business-specific expertise required in such settings. In this work, we present Advanced Messaging Platform (AMP), a production-grade AI pipeline that automates email response generation at scale in real-world enterprise settings. AMP has been in production for more than a year, processing thousands of emails daily while maintaining high accuracy and adaptability to evolving business needs.