Tailored Emotional LLM-Supporter: Enhancing Cultural Sensitivity

AbstractLarge language models (LLMs) show promise in offering emotional support and generating empathetic responses for individuals in distress, but their ability to deliver culturally sensitive support remains underexplored due to a lack of resources. In this work, we introduce , the first dataset designed for this task, spanning four cultures and including 1,729 distress messages, 1,523 cultural signals, and 1,041 support strategies with fine-grained emotional and cultural annotations. Leveraging , we (i) develop and test four adaptation strategies for guiding three state-of-the-art LLMs toward culturally sensitive responses; (ii) conduct comprehensive evaluations using LLM-as-a-Judge, in-culture human annotators, and clinical psychologists; (iii) show that adapted LLMs outperform anonymous online peer responses, and that simple cultural role-play is insufficient for cultural sensitivity; and (iv) explore the application of LLMs in clinical training, where experts highlight their potential in fostering cultural competence in novice therapists.