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Papers

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HotelQuEST: Balancing Quality and Efficiency in Agentic Search
Guy Hadad, Shadi Iskander, Sofia Tolmach et al.
2026 EACL
Beyond IVR: Benchmarking Customer Support LLM Agents for Business-Adherence
Sumanth Balaji, Piyush Mishra, Aashraya Sachdeva et al.
2026 EACL
Retrieval Enhancements for RAG: Insights from a Deployed Customer Support Chatbot
Daniel González Juclà, Mohit Tuteja, Marcos Esteve Casademunt et al.
2026 EACL
2026 EACL
2026 EACL
2026 EACL
2026 EACL
2026 EACL
2026 EACL
What the Router Sees Matters: Funnel Pooling for Fast, Content Driven Expert Routing
Josef Pichlmeier, Sebastian Nicolas Mueller, Jakob Sturm et al.
2026 EACL
2026 EACL