conftrace_

silence detection

2 papers

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Co-occurring keywords · papers mentioning both

call center (1) audio segmentation (1) contact center (1) real-time monitoring (1) speech processing (1) speech recognition (1) text classification (1) natural language processing (1)

Papers

Real-Time Monitoring of Silences in Contact Center Conversations Interspeech 2022 Audio Segmentation Based Conversational Silence Detection for Contact Center Calls Interspeech 2021