conftrace_

call center

5 papers

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Co-occurring keywords · papers mentioning both

intent recognition (2) named entity recognition (2) speech recognition (2) call center transcript (1) contextual string embedding (1) silence detection (1) privacy law compliance (1) call centre evaluation (1) call centre conversation (1) context-based analysis (1)

Papers

Evaluation of call centre conversations based on a high-level symbolic representation Interspeech 2022 Addressing Compliance in Call Centers with Entity Extraction Interspeech 2021 Audio Segmentation Based Conversational Silence Detection for Contact Center Calls Interspeech 2021 May I Ask Who’s Calling? Named Entity Recognition on Call Center Transcripts for Privacy Law Compliance EMNLP 2020 Avaya Conversational Intelligence: A Real-Time System for Spoken Language Understanding in Human-Human Call Center Conversations Interspeech 2019