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dialogue satisfaction

2 papers

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Co-occurring keywords · papers mentioning both

conversational empathy (1) perceived empathy (1) expressed intent (1) chatting handoff (1) chatbot handoff (1) satisfaction prediction (1) role-selected sharing network (1) service satisfaction (1) multi-dimensional evaluation (1) dialogue system (1)

Papers

Multi-dimensional Evaluation of Empathetic Dialogue Responses EMNLP 2024 A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis EMNLP 2021