conftrace_

chatbot handoff

2 papers

Explore in graph

Co-occurring keywords · papers mentioning both

dialogue system (2) multi-task learning (2) satisfaction prediction (1) role-selected sharing network (1) chatting handoff (1) dialogue satisfaction (1) service satisfaction (1) prediction bia (1) counterfactual learning (1) cost-aware learning (1)

Papers

CEM: Machine-Human Chatting Handoff via Causal-Enhance Module EMNLP 2022 A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis EMNLP 2021