Co-occurring keywords · papers mentioning both
Papers
Turn-Level User Satisfaction Estimation in E-commerce Customer Service
ACL 2021
TWEETSUMM - A Dialog Summarization Dataset for Customer Service
EMNLP 2021
Conversational Document Prediction to Assist Customer Care Agents
EMNLP 2020
Multi-Turn Dialogue Generation in E-Commerce Platform with the Context of Historical Dialogue
EMNLP 2020
Towards Awareness of Human Relational Strategies in Virtual Agents
AAAI 2020
CRSRL: Customer Routing System Using Reinforcement Learning
IJCAI 2019
Using Customer Service Dialogues for Satisfaction Analysis with Context-Assisted Multiple Instance Learning
EMNLP 2019
Using Structured Representation and Data: A Hybrid Model for Negation and Sentiment in Customer Service Conversations
NAACL 2019
Detecting Egregious Conversations between Customers and Virtual Agents
NAACL 2018
A Telecom-Domain Online Customer Service Assistant Based on Question Answering with Word Embedding and Intent Classification
IJCNLP 2017