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customer service dialogue

5 papers

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Co-occurring keywords · papers mentioning both

customer service (3) dialogue system (3) satisfaction classification (1) topic-aware learning (1) role-oriented summarization (1) context clue matching (1) topic-level structure (1) dialogue task (1) dialogue sentiment analysis (1) customer satisfaction analysis (1)

Papers

Benchmarking and Learning Real-World Customer Service Dialogue ACL 2026 CS-BERT: a pretrained model for customer service dialogues EMNLP 2021 CSDS: A Fine-Grained Chinese Dataset for Customer Service Dialogue Summarization EMNLP 2021 Sentiment Classification in Customer Service Dialogue with Topic-Aware Multi-Task Learning AAAI 2020 Using Customer Service Dialogues for Satisfaction Analysis with Context-Assisted Multiple Instance Learning EMNLP 2019