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customer satisfaction analysis

1 paper

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Co-occurring keywords · papers mentioning both

dialogue sentiment analysis (1) context matching mechanism (1) satisfaction classification (1) context clue matching (1) customer service dialogue (1) customer service (1) dialogue system (1) multiple instance learning (1) sentiment analysis (1)

Papers

Using Customer Service Dialogues for Satisfaction Analysis with Context-Assisted Multiple Instance Learning EMNLP 2019