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user satisfaction

26 papers

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Co-occurring keywords

dialogue system (1667) user satisfaction estimation (7) reinforcement learning (4352) sentiment analysis (2084) multi-turn dialogue (198) turn-level prediction (5) recommendation system (294) pre-trained language model (1515) conversational agent (241) recommender system (534)

Papers

Whom to Trust? Analyzing the Divergence Between User Satisfaction and LLM-as-a-Judge in E-Commerce RAG Systems EACL 2026
Minority-Aware Satisfaction Estimation in Dialogue Systems via Preference-Adaptive Reinforcement Learning IJCNLP 2025
Ready for You When You Are Back: Content-Driven Session-Based Recommendation for Continuity of Experience AAAI 2025
Expectation Confirmation Preference Optimization for Multi-Turn Conversational Recommendation Agent ACL 2025
Minority-Aware Satisfaction Estimation in Dialogue Systems via Preference-Adaptive Reinforcement Learning AACL 2025
Clarifying the Path to User Satisfaction: An Investigation into Clarification Usefulness EACL 2024
Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models ACL 2024
Unveiling User Satisfaction and Creator Productivity Trade-Offs in Recommendation Platforms NIPS 2024
Modeling User Satisfaction Dynamics in Dialogue via Hawkes Process ACL 2023
A Speaker Turn-Aware Multi-Task Adversarial Network for Joint User Satisfaction Estimation and Sentiment Analysis AAAI 2023
Schema-Guided User Satisfaction Modeling for Task-Oriented Dialogues ACL 2023
Towards Automated Dialog Personalization using MBTI Personality Indicators INTERSPEECH 2022
Turn-Level User Satisfaction Estimation in E-commerce Customer Service IJCNLP 2021
Self-Supervised Contrastive Learning for Efficient User Satisfaction Prediction in Conversational Agents NAACL 2021
Turn-Level User Satisfaction Estimation in E-commerce Customer Service ACL 2021
Joint Turn and Dialogue level User Satisfaction Estimation on Multi-Domain Conversations EMNLP 2020
Incorporating Failure Events in Agents’ Decision Making to Improve User Satisfaction IJCAI 2020
Session-Level User Satisfaction Prediction for Customer Service Chatbot in E-Commerce (Student Abstract) AAAI 2020
Empowering Active Learning to Jointly Optimize System and User Demands ACL 2020
Learning from Dialogue after Deployment: Feed Yourself, Chatbot! ACL 2019
Gunrock: A Social Bot for Complex and Engaging Long Conversations IJCNLP 2019
Domain-Independent User Satisfaction Reward Estimation for Dialogue Policy Learning INTERSPEECH 2017
Investigating the Effect of Conveying Understanding Results in Chat-Oriented Dialogue Systems IJCNLP 2017
Predicting Users’ Negative Feedbacks in Multi-Turn Human-Computer Dialogues IJCNLP 2017
Making Personal Digital Assistants Aware of What They Do Not Know INTERSPEECH 2016