user satisfaction

Whom to Trust? Analyzing the Divergence Between User Satisfaction and LLM-as-a-Judge in E-Commerce RAG Systems EACL 2026 Expectation Confirmation Preference Optimization for Multi-Turn Conversational Recommendation Agent ACL 2025 Minority-Aware Satisfaction Estimation in Dialogue Systems via Preference-Adaptive Reinforcement Learning IJCNLP 2025 Ready for You When You Are Back: Content-Driven Session-Based Recommendation for Continuity of Experience AAAI 2025 Clarifying the Path to User Satisfaction: An Investigation into Clarification Usefulness EACL 2024 Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models ACL 2024 Unveiling User Satisfaction and Creator Productivity Trade-Offs in Recommendation Platforms NeurIPS 2024 A Speaker Turn-Aware Multi-Task Adversarial Network for Joint User Satisfaction Estimation and Sentiment Analysis AAAI 2023 Modeling User Satisfaction Dynamics in Dialogue via Hawkes Process ACL 2023 Schema-Guided User Satisfaction Modeling for Task-Oriented Dialogues ACL 2023 Towards Automated Dialog Personalization using MBTI Personality Indicators Interspeech 2022 Self-Supervised Contrastive Learning for Efficient User Satisfaction Prediction in Conversational Agents NAACL 2021 Turn-Level User Satisfaction Estimation in E-commerce Customer Service ACL 2021 Empowering Active Learning to Jointly Optimize System and User Demands ACL 2020 Incorporating Failure Events in Agents’ Decision Making to Improve User Satisfaction IJCAI 2020 Joint Turn and Dialogue level User Satisfaction Estimation on Multi-Domain Conversations EMNLP 2020 Session-Level User Satisfaction Prediction for Customer Service Chatbot in E-Commerce (Student Abstract) AAAI 2020 Learning from Dialogue after Deployment: Feed Yourself, Chatbot! ACL 2019 Domain-Independent User Satisfaction Reward Estimation for Dialogue Policy Learning Interspeech 2017 Investigating the Effect of Conveying Understanding Results in Chat-Oriented Dialogue Systems IJCNLP 2017 Predicting Users’ Negative Feedbacks in Multi-Turn Human-Computer Dialogues IJCNLP 2017 Making Personal Digital Assistants Aware of What They Do Not Know Interspeech 2016 Predicting User Satisfaction from Turn-Taking in Spoken Conversations Interspeech 2016