conftrace_

user satisfaction estimation

7 papers

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Also known as

USE

Co-occurring keywords · papers mentioning both

dialogue system (5) user satisfaction (5) sentiment analysis (3) turn-level prediction (2) multi-task learning (2) interpretable framework (1) session-level label (1) satisfaction dynamics (1) natural language criterion (1) large language model (1)

Papers

LLM-guided Plan and Retrieval: A Strategic Alignment for Interpretable User Satisfaction Estimation in Dialogue NAACL 2025 CAUSE: Counterfactual Assessment of User Satisfaction Estimation in Task-Oriented Dialogue Systems ACL 2024 Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models ACL 2024 A Speaker Turn-Aware Multi-Task Adversarial Network for Joint User Satisfaction Estimation and Sentiment Analysis AAAI 2023 Modeling User Satisfaction Dynamics in Dialogue via Hawkes Process ACL 2023 Turn-Level User Satisfaction Estimation in E-commerce Customer Service ACL 2021 Joint Turn and Dialogue level User Satisfaction Estimation on Multi-Domain Conversations EMNLP 2020