conftrace_

contact-center quality assurance

1 paper

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Co-occurring keywords · papers mentioning both

evaluation plan (1) large language model (1) macro f1 (1) contact center (1) quality assurance (1) domain knowledge (1) knowledge distillation (1) knowledge transfer (1) domain adaptation (1)

Papers

Probing the Depths of Language Models’ Contact-Center Knowledge for Quality Assurance EMNLP 2024