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customer feedback

10 papers

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text classification (5) convolutional neural network (4) bidirectional lstm (3) word embedding (3) multilingual nlp (3) customer feedback analysis (2) tf-idf vector (1) multinomial naive baye (1) one-vs-rest classifier (1) voice of customer (1)

Papers

COnVoy: A Contact Center Operated Pipeline for Voice of Customer Discovery Interspeech 2023 Improving Factual Consistency of Abstractive Summarization on Customer Feedback ACL 2021 ADAPT at IJCNLP-2017 Task 4: A Multinomial Naive Bayes Classification Approach for Customer Feedback Analysis task IJCNLP 2017 Bingo at IJCNLP-2017 Task 4: Augmenting Data using Machine Translation for Cross-linguistic Customer Feedback Classification IJCNLP 2017 IIIT-H at IJCNLP-2017 Task 4: Customer Feedback Analysis using Machine Learning and Neural Network Approaches IJCNLP 2017 IITP at IJCNLP-2017 Task 4: Auto Analysis of Customer Feedback using CNN and GRU Network IJCNLP 2017 IJCNLP-2017 Task 4: Customer Feedback Analysis IJCNLP 2017 NITMZ-JU at IJCNLP-2017 Task 4: Customer Feedback Analysis IJCNLP 2017 OhioState at IJCNLP-2017 Task 4: Exploring Neural Architectures for Multilingual Customer Feedback Analysis IJCNLP 2017 SentiNLP at IJCNLP-2017 Task 4: Customer Feedback Analysis Using a Bi-LSTM-CNN Model IJCNLP 2017