conftrace_

voice of customer

1 paper

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Also known as

VOC

Co-occurring keywords · papers mentioning both

unsupervised pipeline (1) voice customer (1) customer feedback (1) topic modelling (1) customer service (1) automatic speech recognition (1) topic modeling (1) unsupervised learning (1)

Papers

COnVoy: A Contact Center Operated Pipeline for Voice of Customer Discovery Interspeech 2023