Jithendra Vepa
24 papers · 2018–2024 · 2 venues · across top CS/AI venues
Authors are matched by name, so researchers who share a name ("Yang Liu", "Wei Wang") appear as a single profile and their paper counts, venues and achievements are combined. How identity is handled.
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Research topics
Machine Learning
(19)
Natural Language Processing
(16)
Applications
(12)
Core Methods
(10)
Speech & Audio
(9)
Learning Types Β· Machine Learning
(9)
Artificial Intelligence
(8)
Deep Learning
(8)
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(8)
Recognition
(7)
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(6)
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(6)
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(4)
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(4)
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(3)
Keywords
contact center
(7)
automatic speech recognition
(6)
large language model
(4)
representation learning
(3)
domain adaptation
(3)
few-shot learning
(3)
text classification
(3)
speech recognition
(3)
speech processing
(3)
language model
(3)
silence detection
(2)
call center
(2)
topic modeling
(2)
speech emotion recognition
(2)
spoken language understanding
(2)
natural language processing
(2)
intent detection
(2)
natural language inference
(1)
knowledge distillation
(1)
knowledge transfer
(1)
Papers
Detection of background agents speech in contact centers
Interspeech 2024
Improving Hierarchical Text Clustering with LLM-guided Multi-view Cluster Representation
EMNLP 2024
Leveraging large language models for post-transcription correction in contact centers
Interspeech 2024
Probing the Depths of Language Modelsβ Contact-Center Knowledge for Quality Assurance
EMNLP 2024
CauSE: Causal Search Engine for Understanding Contact-Center Conversations
Interspeech 2023
COnVoy: A Contact Center Operated Pipeline for Voice of Customer Discovery
Interspeech 2023
Cross-lingual/Cross-channel Intent Detection in Contact-Center Conversations
Interspeech 2023
Investigating the Role and Impact of Disfluency on Summarization
EMNLP 2023
Listening To Silences In Contact Center Conversations Using Textual Cues
Interspeech 2023
Tailored Real-Time Call Summarization System for Contact Centers
Interspeech 2023
What questions are my customers asking?: Towards Actionable Insights from Customer Questions in Contact Center Calls
Interspeech 2023
Does Utterance entails Intent?: Evaluating Natural Language Inference Based Setup for Few-Shot Intent Detection
Interspeech 2022
Interpretabilty of Speech Emotion Recognition modelled using Self-Supervised Speech and Text Pre-Trained Embeddings
Interspeech 2022
Investigating the Characteristics of a Transformer in a Few-Shot Setup: Does Freezing Layers in RoBERTa Help?
EMNLP 2022
Partially Humanizing Weak Supervision: Towards a Better Low Resource Pipeline for Spoken Language Understanding
EMNLP 2022
Real-Time Monitoring of Silences in Contact Center Conversations
Interspeech 2022
Addressing Compliance in Call Centers with Entity Extraction
Interspeech 2021
Audio Segmentation Based Conversational Silence Detection for Contact Center Calls
Interspeech 2021
PhonemeBERT: Joint Language Modelling of Phoneme Sequence and ASR Transcript
Interspeech 2021
What BERT Based Language Model Learns in Spoken Transcripts: An Empirical Study
EMNLP 2021
CACTAS - Collaborative Audio Categorization and Transcription for ASR Systems
Interspeech 2018
Hierarchical Accent Determination and Application in a Large Scale ASR System
Interspeech 2018
Leveraging Second-Order Log-Linear Model for Improved Deep Learning Based ASR Performance
Interspeech 2018
Speech Emotion Recognition Using Spectrogram & Phoneme Embedding
Interspeech 2018