Cijo George
9 papers · 2023–2025 · 2 venues · across top CS/AI venues
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Achievements
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🐣 Hot Topic Early Bird 🌉 Interdisciplinary Bridge · Gold 🗺️ Taxonomy Completionist (36) 🌍 Conference Polyglot · Bronze 🗃️ Keyword Collector (58)
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The Questioner
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Prolific Year · Productive
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Renaissance Researcher
(6)
Venues
Top co-authors
Research topics
Machine Learning
(8)
Natural Language Processing
(8)
Applications
(7)
Artificial Intelligence
(4)
Deep Learning
(4)
Application Areas
(4)
Core AI
(4)
Core Methods
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Learning Types · Machine Learning
(4)
Learning Types · Deep Learning
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Generation
(2)
Resources & Methods
(2)
Computer Science
(1)
Data Science & Analytics
(1)
Knowledge & Reasoning
(1)
Keywords
contact center
(6)
large language model
(5)
topic modeling
(2)
domain adaptation
(2)
quality assurance
(2)
knowledge distillation
(1)
automatic speech recognition
(1)
knowledge transfer
(1)
hierarchical clustering
(1)
semantic search
(1)
text classification
(1)
keyword spotting
(1)
intent detection
(1)
multi-view learning
(1)
label representation
(1)
domain knowledge
(1)
agglomerative clustering
(1)
speech recognition
(1)
model routing
(1)
natural language processing
(1)
Papers
Scalable and Cost Effective High-Cardinality Classification with LLMs via Multi-View Label Representations and Retrieval Augmentation
EMNLP 2025
STREAQ: Selective Tiered Routing for Effective and Affordable Contact Center Quality Assurance
EMNLP 2025
Improving Hierarchical Text Clustering with LLM-guided Multi-view Cluster Representation
EMNLP 2024
Probing the Depths of Language Models’ Contact-Center Knowledge for Quality Assurance
EMNLP 2024
CauSE: Causal Search Engine for Understanding Contact-Center Conversations
Interspeech 2023
COnVoy: A Contact Center Operated Pipeline for Voice of Customer Discovery
Interspeech 2023
Cross-lingual/Cross-channel Intent Detection in Contact-Center Conversations
Interspeech 2023
Tailored Real-Time Call Summarization System for Contact Centers
Interspeech 2023
What questions are my customers asking?: Towards Actionable Insights from Customer Questions in Contact Center Calls
Interspeech 2023