Aashraya Sachdeva
5 papers · 2023–2026 · 3 venues · across top CS/AI venues
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Achievements
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Conference Polyglot · Bronze
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Interdisciplinary Bridge · Gold
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Taxonomy Completionist
(18)
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Hot Topic Early Bird
Venues
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Research topics
Machine Learning
(5)
Natural Language Processing
(4)
Artificial Intelligence
(3)
Application Areas
(3)
Applications · Natural Language Processing
(3)
Core AI
(3)
Core Methods
(2)
Resources & Methods
(2)
Computer Science
(1)
Deep Learning
(1)
Knowledge & Reasoning
(1)
Applications · Computer Science
(1)
Generation
(1)
Learning Types · Deep Learning
(1)
Learning Types · Machine Learning
(1)
Keywords
contact center
(3)
large language model
(3)
domain adaptation
(2)
speech recognition
(1)
topic modeling
(1)
semantic search
(1)
keyword spotting
(1)
intent detection
(1)
domain knowledge
(1)
quality assurance
(1)
dialogue system
(1)
llm agent
(1)
customer support
(1)
contrastive ranking
(1)
knowledge distillation
(1)
causal search engine
(1)
discourse unit
(1)
macro f1
(1)
knowledge transfer
(1)
real-time generation
(1)
Papers
Beyond IVR: Benchmarking Customer Support LLM Agents for Business-Adherence
EACL 2026
Probing the Depths of Language Models’ Contact-Center Knowledge for Quality Assurance
EMNLP 2024
CauSE: Causal Search Engine for Understanding Contact-Center Conversations
Interspeech 2023
Cross-lingual/Cross-channel Intent Detection in Contact-Center Conversations
Interspeech 2023
Tailored Real-Time Call Summarization System for Contact Centers
Interspeech 2023