Suraj Agrawal
3 papers · 2023–2026 · 3 conferences · across top CS/AI conferences
Achievements
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Conference Polyglot
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Cross-Pollinator
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Interdisciplinary Bridge
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Keyword Pioneer
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Conferences
EACL (1)
INTERSPEECH (1)
NAACL (1)
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Keywords
domain adaptation
(1)
data augmentation
(1)
speech recognition
(1)
semantic search
(1)
keyword spotting
(1)
intent detection
(1)
perturbation analysis
(1)
evaluation metric
(1)
dialogue system
(1)
llm agent
(1)
abstractive summarization
(1)
customer support
(1)
contact center
(1)
business rule
(1)
in-context translation
(1)
policy adherence
(1)
Papers
Beyond IVR: Benchmarking Customer Support LLM Agents for Business-Adherence
EACL 2026
Tweak to Trust: Assessing the Reliability of Summarization Metrics in Contact Centers via Perturbed Summaries
NAACL 2024
Cross-lingual/Cross-channel Intent Detection in Contact-Center Conversations
INTERSPEECH 2023