Suraj Agrawal

3 papers · 2023–2026 · 3 venues · across top CS/AI venues

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Achievements

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🌍 Conference Polyglot · Bronze 🌉 Interdisciplinary Bridge · Bronze 🐣 Hot Topic Early Bird

Venues

EACL (1) Interspeech (1) NAACL (1)

Top co-authors

Aashraya Sachdeva (2) Piyush Mishra (1) Sumanth Balaji (1) Soumya Jain (1) Kevin Patel (1) Jithendra Vepa (1) Cijo George (1) Ayush Kumar (1)

Research topics

Machine Learning (3) Artificial Intelligence (2) Application Areas (2) Core AI (2) Natural Language Processing (1) Applications (1) Core Methods (1) Resources & Methods (1)

Keywords

domain adaptation (1) data augmentation (1) speech recognition (1) semantic search (1) keyword spotting (1) intent detection (1) perturbation analysis (1) evaluation metric (1) dialogue system (1) llm agent (1) abstractive summarization (1) customer support (1) contact center (1) business rule (1) in-context translation (1) policy adherence (1)

Papers

Beyond IVR: Benchmarking Customer Support LLM Agents for Business-Adherence EACL 2026 Tweak to Trust: Assessing the Reliability of Summarization Metrics in Contact Centers via Perturbed Summaries NAACL 2024 Cross-lingual/Cross-channel Intent Detection in Contact-Center Conversations Interspeech 2023