Digvijay Anil Ingle
5 papers · 2023–2026 · 3 conferences · across top CS/AI conferences
Achievements
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π Conference Polyglot (2) π Renaissance Researcher (5) π Interdisciplinary Bridge πΊοΈ Taxonomy Completionist (16) π§ Keyword Pioneer
π£
Hot Topic Early Bird
π
Cross-Pollinator
(15)
Conferences
EMNLP (2)
INTERSPEECH (2)
ACL (1)
Top co-authors
Keywords
contact center
(3)
large language model
(3)
quality assurance
(2)
knowledge distillation
(2)
evaluation plan
(2)
topic modeling
(1)
automatic speech recognition
(1)
domain knowledge
(1)
language model
(1)
model routing
(1)
implicit reasoning
(1)
cost optimization
(1)
customer service
(1)
dialogue understanding
(1)
cost reduction
(1)
selective routing
(1)
topic modelling
(1)
macro f1
(1)
customer feedback
(1)
voice of customer
(1)
Papers
What Question Did You Answer? Refining Contact Center Evaluation Plans via Backward Questions
ACL 2026
STREAQ: Selective Tiered Routing for Effective and Affordable Contact Center Quality Assurance
EMNLP 2025
Probing the Depths of Language Modelsβ Contact-Center Knowledge for Quality Assurance
EMNLP 2024
Listening To Silences In Contact Center Conversations Using Textual Cues
INTERSPEECH 2023
COnVoy: A Contact Center Operated Pipeline for Voice of Customer Discovery
INTERSPEECH 2023