Digvijay Anil Ingle
5 papers · 2023–2026 · 3 venues · across top CS/AI venues
Authors are matched by name, so researchers who share a name ("Yang Liu", "Wei Wang") appear as a single profile and their paper counts, venues and achievements are combined. How identity is handled.
Achievements
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Conference Polyglot · Bronze
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Interdisciplinary Bridge · Silver
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Taxonomy Completionist
(17)
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The Questioner
Venues
Top co-authors
Research topics
Artificial Intelligence
(4)
Core AI
(4)
Machine Learning
(3)
Natural Language Processing
(3)
Applications
(3)
Deep Learning
(2)
Application Areas
(2)
Learning Types · Deep Learning
(2)
Speech & Audio
(1)
Learning Paradigms
(1)
Learning Types · Machine Learning
(1)
Optimization & Theory
(1)
Recognition
(1)
Resources & Methods
(1)
Keywords
contact center
(3)
large language model
(3)
quality assurance
(2)
knowledge distillation
(2)
evaluation plan
(2)
topic modeling
(1)
automatic speech recognition
(1)
domain knowledge
(1)
language model
(1)
model routing
(1)
implicit reasoning
(1)
cost optimization
(1)
customer service
(1)
dialogue understanding
(1)
cost reduction
(1)
selective routing
(1)
topic modelling
(1)
macro f1
(1)
customer feedback
(1)
voice of customer
(1)
Papers
What Question Did You Answer? Refining Contact Center Evaluation Plans via Backward Questions
ACL 2026
STREAQ: Selective Tiered Routing for Effective and Affordable Contact Center Quality Assurance
EMNLP 2025
Probing the Depths of Language Models’ Contact-Center Knowledge for Quality Assurance
EMNLP 2024
COnVoy: A Contact Center Operated Pipeline for Voice of Customer Discovery
Interspeech 2023
Listening To Silences In Contact Center Conversations Using Textual Cues
Interspeech 2023