Skip to content
conftrace_

dialogue-level classification

1 paper

Explore in graph

Co-occurring keywords · papers mentioning both

customer satisfaction prediction (1) satisfaction state tracking (1) service chatbot (1) satisfaction states tracking (1) e-commerce chatbot (1) satisfaction state (1) customer satisfaction (1) dialogue classification (1) multi-turn dialogue (1) attention mechanism (1)

Papers

Tracking Satisfaction States for Customer Satisfaction Prediction in E-commerce Service Chatbots COLING 2022