conftrace_

customer satisfaction

8 papers

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Also known as

CS CSAT

Co-occurring keywords · papers mentioning both

sentiment analysis (4) e-commerce chatbot (1) customer satisfaction prediction (1) satisfaction state tracking (1) dialogue-level classification (1) service chatbot (1) satisfaction states tracking (1) conversational feature (1) clickstream analysis (1) sequential labeling (1)

Papers

From TextBlob to LLM Agents: Sentiment Model Selection for B2B Technical Support with CSAT Ground Truth ACL 2026 Cross-transfer Knowledge between Speech and Text Encoders to Evaluate Customer Satisfaction Interspeech 2024 Predicting Customer Satisfaction with Soft Labels for Ordinal Classification ACL 2023 Tracking Satisfaction States for Customer Satisfaction Prediction in E-commerce Service Chatbots COLING 2022 Speech Sentiment and Customer Satisfaction Estimation in Socialbot Conversations Interspeech 2020 Surveys without Questions: A Reinforcement Learning Approach AAAI 2019 Hierarchical LSTMs with Joint Learning for Estimating Customer Satisfaction from Contact Center Calls Interspeech 2017 The Role of Linguistic and Prosodic Cues on the Prediction of Self-Reported Satisfaction in Contact Centre Phone Calls Interspeech 2017