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satisfaction states tracking

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Co-occurring keywords · papers mentioning both

customer satisfaction prediction (1) satisfaction state tracking (1) dialogue-level classification (1) service chatbot (1) e-commerce chatbot (1) satisfaction state (1) customer satisfaction (1) dialogue classification (1) multi-turn dialogue (1) attention mechanism (1)

Papers

Tracking Satisfaction States for Customer Satisfaction Prediction in E-commerce Service Chatbots COLING 2022