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e-commerce chatbot

2 papers

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Co-occurring keywords · papers mentioning both

customer satisfaction prediction (1) satisfaction state tracking (1) dialogue-level classification (1) service chatbot (1) satisfaction states tracking (1) satisfaction state (1) dialog act classification (1) customer satisfaction (1) corpus annotation (1) dialogue classification (1)

Papers

Tracking Satisfaction States for Customer Satisfaction Prediction in E-commerce Service Chatbots COLING 2022 Annotation Process for the Dialog Act Classification of a Taglish E-commerce Q&A Corpus EMNLP 2019